Shipping Policy

Last Updated: October 4, 2026

Thank you for shopping with Decotria. We aim to make sure your order reaches you safely and within the estimated delivery timeframe.

This Shipping Policy explains how we process and deliver orders placed through decotria.com.

1. Shipping Availability

Currently, Decotria ships orders within India only.

International shipping is not available at this time.

2. Order Processing

Orders are processed and dispatched on business days only.

Please allow the necessary processing time before your order is handed over to the shipping carrier. Orders placed on weekends or public holidays may be processed on the next available business day.

3. Delivery Time

The estimated delivery time is 6–12 business days after your order has been processed and dispatched.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, courier operations, weather conditions, public holidays, transportation disruptions, or other circumstances beyond our control.

Remote locations may require additional delivery time.

4. Shipping Charges

A flat shipping fee of ₹50 per order will be charged unless otherwise stated during checkout.

Any applicable shipping charges will be displayed before you complete your purchase.

5. Cash on Delivery

Cash on Delivery (COD) is currently not available.

Orders must be paid online at the time of purchase.

6. Order Tracking

Once your order has been shipped, tracking information may be provided through the contact details associated with your order.

Depending on the shipping carrier and available services, tracking information may be sent through email or SMS.

Customers may also be able to track their order through the tracking facility available on our website.

Please allow some time for tracking information to become active after dispatch.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Once an order has been placed, shipping addresses cannot be changed.

If an order cannot be delivered because of an incorrect, incomplete, or invalid address or other information provided by the customer, any additional shipping or re-shipping costs will be the responsibility of the customer.

8. Damaged, Lost, or Missing Shipments

We take reasonable care when preparing and packaging orders, particularly fragile items.

If your package arrives damaged, appears to have been tampered with, or is reported as lost during transit, please contact us as soon as possible.

We may first investigate the issue with the relevant shipping carrier. Depending on the outcome of the investigation, Decotria may provide a refund or other appropriate resolution.

For damaged products, customers may be asked to provide photographs or videos of the package and product to help us investigate the issue.

9. Fragile Products

Some of our products may be fragile or delicate.

We take reasonable precautions to package fragile products securely before dispatch. However, damage can occasionally occur during transportation despite appropriate packaging.

If you receive a damaged item, please contact us promptly with supporting photographs or videos so that we can investigate the matter.

10. Delivery Attempts and Failed Deliveries

The shipping carrier may make one or more delivery attempts depending on its policies.

If a customer refuses delivery, repeatedly fails to accept the shipment, or the shipment is returned to us because of circumstances attributable to the customer, the order may be treated as a returned shipment.

Where applicable, refunds will be processed after the product has been returned to Decotria and received by us.

Any applicable shipping or return-related costs may be deducted from the refund where permitted.

11. Order Cancellation After Dispatch

Once an order has been dispatched, cancellation may not be possible.

If the shipping carrier permits cancellation or Return to Origin (RTO), we may attempt to process the cancellation request.

A refund, where applicable, will generally be processed after the returned shipment has been received by Decotria.

12. Delays

Decotria is not responsible for delays caused by circumstances outside our reasonable control, including but not limited to:

• Courier or logistics delays

• Severe weather

• Public holidays

• Transportation disruptions

• Natural disasters

• Government restrictions

• Incorrect or incomplete customer information

• Unsuccessful delivery attempts

• Other unforeseen circumstances

In such situations, we will make reasonable efforts to assist you and, where possible, coordinate with the shipping carrier.

13. Contact Us

If you have questions regarding your shipment, delivery, or tracking information, please contact us:

Decotria

Phone / WhatsApp: +91 62822 40109
Email: support@decotria.com
Website: decotria.com

Please include your order number when contacting us about an existing order so that we can assist you more efficiently.

Decotria reserves the right to update this Shipping Policy when necessary. Any changes will be posted on this page with the updated revision date.